Loss Prevention Investigator

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

• Passion – Own it
• Excellence – Elevate every moment
• Warmth – Open to the world
• Unity – One team. One Holts

The Investigator protects company assets from fraud and internal/external loss.

Specific responsibilities include (but are not limited to) the following:

• Routinely walk floor to observe, identify dishonest persons both externally and internally
• Observe and dispatch by monitoring CCTV system
• Apprehend shoplifters and maintain records of apprehensions
• Testify at criminal proceedings as appropriate
• Conduct periodic P.O.S. audits
• Conduct internal investigations as required with confidentiality
• Analyze and follow up on transactional reporting
• Minimize company loss due to paperwork errors
• Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables
• Respond to emergencies in a timely manner, ensuring appropriate follow up reporting
• Provide support and follow up on audits to ensure compliance
• Complies with all Health & Safety policies and requirements
• Perform other duties, as assigned

The ideal candidate:

• College Degree
• 2-3 years’ experience in a similar capacity
• Kinesic interview techniques or other interviewing/interrogation training
• Previous experience in a retail environment
• Standard first aid, CPR OPA Level II
• Maintain provincial guard license

The measures of success: 

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients