At BCLC, we play fair. We believe that playing fairly is a serious responsibility and an empowering opportunity. Our commitment to social, economic and environmental responsibility is central to all we do and captured in our slogan “Playing it Right”. From our LEED Metro Vancouver office, to our responsible gambling program, GameSense, we are committed to ensuring that we always consider the impact of our business on the people and communities of BC. At BCLC, we play for BC. We employ—directly and indirectly—almost 26,000 people in gambling operations, related government agencies and charities as well as support services.
At BCLC, we make it fun to be an adult. For more than 30 years, we’ve entertained customers with a chance to dream and have fun, while delivering revenue to the Government of BC for the benefit of British Columbians. During this time, we’ve evolved from a lottery corporation to a full-spectrum gambling entertainment company responsible for conducting, managing and operating lottery, casino, community gaming (bingo) and eGaming in BC. We strive to create outstanding gambling experiences and to have our games evolve with the player’s idea of excitement. For us, playing is not all about winning; it’s about entertainment.
The Strategy & Culture Partner supports BCLC’s shift to a process oriented organization through the design and implementation of initiatives to achieve the BCLC Corporate Strategy. In particular, this role partners with other areas of People and Culture, including Business Architects, Change Consultants supporting corporate change projects and Organization Development Consultants, to deliver on corporate directions. This role serves as a partner to the business to execute on BCLC’s Corporate Strategy, through the human-centered design, development and the implementation of new business processes and other initiatives required to integrate required capabilities as the organization develops and evolves its corporate strategy, year-over-year.
• Provides support to divisions and teams in aligning activities to BCLC’s strategy and culture. Collaborates across divisions/departments to transition their business practices from current state to future states. Brings together diverse team to identify solutions to complex problems.
• Provides process redesign and process engineering leadership that contribute to BCLC’s desired future state culture. Coaches leadership on best practices and provides insight into alternative process designs, as appropriate.
• Conducts continuous improvement events across BCLC to evaluate operational process and facilitate problem solving sessions with our people and partners.
• Proactively develops and maintains strong working relationships with senior leadership, and other internal stakeholders. Fosters trust and credibility through ongoing, clear, accurate, open, timely and two-way communication. Engages stakeholders to find common interests and reach compromises when conflicts arise.
• Partners with Organization Development to support Corporate and Divisional Organization Development efforts that intersect with other strategy and culture initiatives.
• Partners with Change Management and Organizational Development colleagues to ensure that change management and organization development strategies and plans are aligned to required business process improvements and related culture transformation efforts.
• Works with the Enterprise Business Intelligence team to design and implement metrics that are used to determine the level of success and outcomes for various strategy initiatives
• Produces relevant documentations to support team members and/or stakeholders.
Minimum Required Qualifications:
Education and Experience
• Post-secondary degree with a post graduate focus in business, strategic management, change management, human-centered design, organization development or related discipline;
• Certification and/or combination of experience in Design Thinking, LEAN methodology, agile, and business process design and reengineering methodologies would be considered an asset;
• 4-6 years progressive experience leading organizational change/strategic change initiatives and/or process design in a complex environment, requiring collaboration and working with technology and/or business groups;
• Experience with project management methodology in small to large scale organizational change efforts or large transformational projects;
• Experience and understanding of structured organization development methodologies and collaborative change in developing business processes would be an asset.
• Experience working in gambling or gaming industry is an asset;
• An equivalent combination of education and/or experience may be considered.
• Solid understanding of the theories, frameworks and methodologies used in strategic planning;
• Competency in business process design with a human-centred, participatory or collaborative change approach;
• Knowledge of cultural transformation principles and the impact of human-centered design on culture;
• Knowledge of program/project management methodologies; demonstrated ability to manage complex projects from inception to implementation;
• Demonstrated expertise in developing corporate business metrics, performance measure techniques and reporting;
• Excellent facilitation and stakeholder engagement skills;
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and team members to provide advice, information and assistance;
• Proven effectiveness in listening to, consulting with, influencing and coaching senior level clients across business areas;
• Ability to work collaboratively in cross-functional teams;
• High degree of business acumen with excellent analytical skills, innovative and creative thinking, problem solving and decision-making abilities;
• Ability to manage multiple priorities and respond to requests in a timely manner
• Ability to work autonomously, setting schedules, managing deadlines and risks to deliver on assigned projects;
• Ability to manage conflicts and differences;
• Exceptional written, listening and verbal communication skills;
• Exceptional problem solving and analytical thinking;
• Demonstrated ability to deal with ambiguity;
• Solid knowledge of MS Office Suite.
Please Note: This opportunity will remain open until a qualified candidate pool has been established.
Please Note: Candidates must be legally entitled to work in Canada and be 19 years of age to work at BCLC.
- Address 74 Seymour St W, Kamloops, BC, Canada