Customer Service/Office Assistant

We are currently seeking a dedicated and talented, Part Time Customer Service/Office Assistant in our Courtenay location to continue to support the growth and continued success of our business. This expansive role is an excellent opportunity for someone who thrives in a position requiring a passion for customer service, strong organizational skills, and the ability to multitask.  The successful applicant will thrive working in an industrial/ commercial atmosphere and will excel in a fast-paced setting requiring initiative, attention to detail, and diplomacy. This Part Time position of 15 – 25 hours per week may lead to full-time hours in the future.

Answering directly to the Branch Manager, responsibilities for this role include:

• Handling incoming calls and customer walk-ins from roofing contractors
• Dealing with customer inquiries and order taking
• Coordinating delivery of orders
• Processing of incoming and outgoing paperwork, including file maintenance
• Acting as a resource to contractors, guiding customers and providing assistance where required
• Handling Cash and Credit Payments

The ideal candidate for this role will possess the following background, education, and experience:

• 3 – 5+ years of excellent customer service and administrative office experience ideally in a fast paced industrial/commercial environment
• Direct and candid communication style with the ability to effectively work with a wide range of people and personalities
• A proven self starter who can work independently without supervision as well as someone who enjoys the challenge of working in a high activity, small team environment
• A quick learner with some experience with MS Office including Outlook, Excel, and Word
• Excellent organization skills with the ability to effectively manage changing priorities
• Detail oriented, good with numbers, dependable, and reliable

We will provide training for this role and offer a fun and exciting teamwork environment along with a competitive salary.