Bilingual Customer Experience Coordinator

Creativity and customer service are what fuel the success of the Best Buy for Business team. This group provides unique product and service solutions to diverse clients across the private and public sectors — from hotels and restaurants to some of the country’s largest corporations.

The Customer Experience Coordinator serves as an ambassador for Best Buy for Business, providing an excellent shopping experience for Best Buy for Business online store customers by effectively clarifying information requested then researching, locating, and providing the required information. This individual will work with internal and external teams to resolve problems by identifying issues, researching and exploring answers and escalating unresolved problems. In an effort to educate and inform clients, the Customer Experience Coordinator will also present and promote additional services and recognize opportunities to direct customers to the Account Management team.

As a Customer Experience Coordinator you will…

• Engage with Best Buy for Business customers by receiving inbound calls and placing outbound calls
• Respond to email and other forms of communication from customers
• Manage product returns, exchanges and / or defective products
• Update the Customer Relationship Database (CRM) by maintaining customer information including notes of customer interactions
• Provide ongoing customer support where working on weekends may be required

We hope you are passionate about…

• Customer service – interest in and knowledge of technology and customer service
• Communication – exceptional verbal and written communication skills with advanced listening ability and a professional phone manner
• Problem solving – excellent interpersonal skills, multi-tasking skills and ability to maintain a solution focus

The experience we need…

• 2+ years of customer service and / or sales experience
• Strong data entry and organizational abilities
• “Can do” attitude with willingness to learn and collaborate with others
• Proficiency in Microsoft Excel, Word and Outlook
• Fluency in both English and French (speak/read/write)
• High School Diploma or equivalent

Bonus points…

• Customer Service certification
• Prior experience in a retail environment and / or call center
• Prior experience with any CRM applications

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology