Reporting to the Provincial Operations Director, the Clinical Operations Manager, Organ Donation, is responsible for the management and administration of the Organ Donation & Hospital Development (ODHD) Department. The position is responsible for formulating and drafting policies, procedures and standards of practice for the recovery of solid organs in consultation with the Provincial Medical Director Donation, the Provincial Operations Director, and partner stakeholders. The position establishes and maintains strong collaborative relationships with allied health care professionals, external agencies, stakeholders and partners (OR Managers, ICU Managers) across the province to support organizational initiatives and strategies aimed to increase organ and tissue donation in the province.
The Manager supports the continued provincial scope and sustainability of donation operations through collaborative relationships, performance improvement, and appropriate resource planning and allocation.
As our successful applicant, you will:
- Be accountable for monitoring the business, financial and operational functions of the BCT ODHD Dept. to ensure delivery of an integrated and effective service.
- Provide budget recommendations; advising of variances, providing rationale to the Provincial Operations Director on areas of opportunity or resource needs.
- Negotiate supply pricing and resources with external vendors.
- Provide day-to-day management and supervision of all ODHD Staff to ensure effective delivery of organ donation, organ recovery, and hospital development services on a 24-hour basis, 7 days a week, province wide.
- Develop, implement and maintain a call schedule for Organ Donation Coordinators which ensures service delivery and complies with all relevant legislation. Participate in a 24/7 clinical practice/administrative call schedule to provide expert advice and direction to the ODHD coordinators.
- Be responsible for coordinating the recruitment activities of the department to be vetted by the Provincial Operations Director. Develop creative reward and recognition programs to strengthen recruitment and retention.
- In collaboration with the ODHD Educator, analyze educational gaps and develop professional education and training programs for staff as well as facilitating education sessions at donation hospitals in the province.
- Identify opportunities to continually improve donation and clinical practices through analysis of data, observation of operations, performance measures and consultation with leadership, staff, allied healthcare and other stakeholders. In collaboration with provincial and national stakeholders, monitor, review and implement as appropriate new evidence-based clinical and social best practice.
- A level of education, training, and experience equivalent to a Master’s degree in a Health Sciences Program.
- Related clinical leadership/management experience required (minimum 7 years).
- Experience in an intensive care and/or emergency department setting is preferred.
- Experience in the OR setting is desirable.
- Understanding and familiarity with organ and tissue donation, and transplantation processes.
- Knowledge of Health Canada Regulations and standards on organ donation an asset.
- Knowledge and experience in quality improvement and health accreditation.
- Previous experience in development of Quality indicators or Performance Indicators.
- Strong understanding of medical terminology, medical testing, and results; the ability to sort through large volumes of clinical information and analyze that information for quality improvement.
- Exceptional people management experience; in addition to experience with recruitment, selection and performance measurement.
- Experience in personnel scheduling an asset.
- Budget management experience.
- Demonstrated experience in developing operational policies and processes.
You have demonstrated:
- Ability to work independently and as a member of a multi-disciplinary team.
- Ability to manage numerous concurrent tasks in a high-stress time-sensitive environment.
- Strong verbal, written and interpersonal communications skills with all levels of personnel in the healthcare field with the ability to communicate complex clinical information.
- Excellent facilitation and conflict resolution skills.
- Problem-solving skills.
- Excellent computer skills in Microsoft Office Suite: Windows, Word, PowerPoint, Excel, and Visio. Experience with electronic patient records an asset.
- Address 555 West 12th Avenue, Vancouver, BC, Canada
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