Every day, our passionate employees connect our customers to the world and everything in it – it’s why we exist at Shaw, and it’s why we strive to be the place where the best people choose to work. Our people reflect the richness of our communities, and our culture is inclusive of each individual’s diverse background and perspective, which makes us a stronger team.
At Shaw we believe a diverse workforce fosters diversity of thought and perspective, and more diversity means more solutions. We invite all qualified individuals to apply.
Career Opportunity: eCare Customer Advisor
We have an exciting opportunity for a Customer Advisor, eCare. The successful candidate will be accountable for corresponding to national inbound customer inquiries and requests received online.
What We Need:
•Minimum 1 year of demonstrated customer service and sales experience within a fast paced retail, sales and/or call centre environment. Previous chat experience is an asset
•Superior written and verbal communication skills, including strong grammar and editing skills will be mandatory
•Excellent organizational & multi tasking skills with ability to handle multiple customer chat conversations simultaneously
•Adaptable to changing priorities and challenging situations with integrity, empathy and sincerity
•Minimum Typing speed of 45-50 WPM with a high degree of accuracy
•Ability to meet deadlines and input data with high level of speed and accuracy
•Strong selling skills with a demonstrated ability to close the sale
•Strong computer skills including knowledge and proficiency with Microsoft Office (Word, Excel, and Outlook)
•Ability to work independently with the desire to go above and beyond while contributing to your team’s overall success
•Ability to work flexible shifts including evenings, weekends and statutory holidays
•Professional business manner
What You’ll Do:
•Correspond with customers primarily online via Online chat and e-mail
•Provide professional and knowledgeable service while delivering an exceptional customer experience
•Establish strong customer relations with both internal and external customers
•Promote Shaw’s products and services through identifying customer needs
•Seek out opportunities for additional sales with new and existing customers
•Complete data input with a high level of speed and accuracy
•Verify rates and codes to ensure accurate customer billing
•Ensure department and individual goals are consistently met
•Represent Shaw in a positive and professional manner
•Various other duties as needed
What You’ll Receive:
•Satisfaction of helping people and building solutions
•Fun filled team environment
•Training, coaching and support to help you succeed
•Competitive pay and benefits
•Career advancement opportunities
If you want to be part of something bigger—part of a dynamic team of people who are aligned, focused, and passionate about working together to care for our customers, then we look forward to meeting you! Join us.
We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.