Sector: Client Solutions
Language Designation: Bilingual
Language Skill Levels (Read/Write/Speak): CBC
Salary Range: $64465.23 to $80581.54
Canada Mortgage and Housing Corporation (CMHC) exists for a single reason: to make housing affordable for everyone in Canada. We’re mobilizing the expertise and energy of governments, non-profits, lenders, developers, social entrepreneurs and co-ops to create the future of housing. At CMHC, we believe that everyone in Canada should have a place to call home.
At CMHC, we trust you to get the job done. We’ve shifted from managing people to managing work. Each employee is 100% autonomous and 100% accountable. You can choose where you need to be and when you need to be there to meet your objectives. You’re in control of your time and are trusted to make the right decisions.
This position reports to the Strategy Planning and Briefings team in our Office of the SVP, Client Solutions sector. This sector collaborate with our partners to solve housing affordability challenges.
About the role
We’re constantly evolving to build an inclusive housing system through research, design, innovation and partnerships. You will provide support for the development and implementation of communications and marketing strategies and activities to assist in the achievement of business line goals and/or corporate priorities. You will also support the development and maintenance of an integrated channel management strategy; monitors customer engagement, such as inquiries and issues; ensures that timely, complete and accurate information is provided; coordinates CMHC activities with various internal and external clients. Promotes and ensures compliance with CMHC's corporate identity and branding style guide, and ensures consistency in messaging. This will help us make housing affordable for everyone in Canada.
What you will need
•Undergraduate degree in a related field, such as communications and marketing, journalism, or related discipline.
•Minimum of three years of related experience in the development and implementation of communications and marketing strategies.
•Demonstrated experience in communications and marketing.
•Demonstrated experience in writing and editing communications and marketing plans and a variety of communications and marketing products.
•Knowledge of current industry trends and technology and a willingness to stay abreast of changes through continuous learning.
•Strong oral and written communication and presentation skills.
•Strong client management skills with the ability to build and maintain relationships.
•Demonstrated project management skills; related credentials are an asset.
What you will be doing
•Supports the development and implementation of communications and marketing strategies and plans in response to business line and/or corporate priorities by researching key issues, trends, developments, attitudes, opinions and likely reactions by principal stakeholders.
•Executes the production material and maintenance of appropriate marketing, communications and information products and activities, including proactive and reactive messages, to allow employees to fully service their clients. Assumes responsibility for the life cycle of content.
•Executes strategic events project management across all phases: initiation, planning, event execution, monitoring, controlling and post-event reporting.
•Improves existing and/or creates new information, tools and channel delivery approaches to customers.
•Provides advice and functional guidance on requirements for communications and marketing protocols. Liaises cross-functionally to gather intelligence on business line and client needs.
•Provides criteria and direction to ensure compliance with recommendations and best practices for content management. Ensures consistency in the delivery of CMHC messaging and brand.
•Identifies and brings forward communications issues to ensure they are addressed from a communications and marketing perspective.
•Analyzes trends and topics in customer engagement, such as inquiries and issues, and ensures that information provided to customers is clear and complete.
•Analyzes trends and topics related to strategic events project management.
•Assists with the development and implementation of performance metrics and monitoring and reporting mechanisms to capture essential information.
•Monitors the effectiveness of the mechanisms in place and analyzes results to turn information into insights. Generates reports on the usefulness and effectiveness of communications and marketing tools and activities, and makes recommendations for improvement.
•Conducts research and analysis to determine the best communications approach for all audiences and deliverable methods.
Does this sound like you?
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Posting closing date: Note, the competition may remain active until filled.
Job Requisition ID: 5057
Office Location: Calgary (AB); Charlottetown (PE); Edmonton (AB); Halifax (NS); Moncton (NB); Montreal (QC); Ottawa (ON); Quebec (QC); Saskatoon (SK); St. John’s (NL); Thunder Bay (ON); Toronto (ON); Vancouver (BC); Winnipeg (MB); Yellowknife (NT)
Security Requirement: Reliability Status
Travel Requirement: Travel not required
CMHC is an employer that values diversity and encourages the learning and use of both Canada’s official languages. CMHC is committed to employment equity and actively encourages application from women, Indigenous people, persons with disabilities and visible minorities
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